2023 Fraud Trends

2023 Fraud Trends

September is upon us and we appear to be waving goodbye to summer…and it seems a good time to recap on what has been a focus within the year of 2023 so far.


Let’s start by diving into the current landscape of insurance fraud, drawing upon the valuable insights presented in the Cifas Frauscape Report for 2023. We understand the importance of keeping you informed about the ever-evolving challenges within the insurance industry to help you protect your business effectively.


Cifas Frauscape Report 2023 – Key Highlights

The recently released Cifas Frauscape Report for 2023 provides a comprehensive overview of fraud trends affecting the UK insurance sector. Here are some crucial insights from the report showing how the 10 year high of inflation has had a knock on affect to fraud:

Rise of Digital Fraud: As the insurance industry continues to digitise its processes, criminals are exploiting this transformation. The report highlights an increase in digital fraud, including fraudulent claims made online and identity theft through cyberattacks.

Collaboration and Information Sharing: Collaboration among insurance companies, law enforcement, and industry partners is proving to be pivotal in the fight against fraud. The report emphasises the importance of sharing data and intelligence to identify and counteract emerging fraud trends.

Emerging Threats: Frauscape identifies emerging threats such as deepfake claims, where criminals use AI-generated content to stage accidents or injuries convincingly. Insurers must adapt their fraud detection strategies to tackle these advanced schemes effectively.

Regional Variations: Certain regions within the UK are experiencing higher rates of insurance fraud. Recognising these geographic hotspots and implementing targeted prevention measures can significantly reduce fraud-related losses.


Evolving Fraud Trends in UK Insurance


In addition to the insights from the Frauscape Report, we must remain vigilant about the evolving fraud trends specific to the UK insurance industry. Here are some trends to watch out for:

Application Fraud: Fraudsters continue to submit false information when applying for insurance policies, leading to higher premiums for honest customers and increased losses for insurers. Employing advanced identity verification systems can help mitigate this issue.

Staged Accidents: Criminals continue to orchestrate elaborate accidents to make fraudulent claims. The use of dashcams and telematics can assist in verifying accident details and reducing fraudulent payouts.

Ghost Brokers: These individuals or groups pose as insurance brokers, offering unrealistically low premiums. In reality, they provide fake policies or disappear after collecting payments. Insurers should encourage clients to verify broker credentials and promote awareness of ghost brokers, as we have discussed previously.

Digital Document Forgery: As more processes become digital, fraudsters are using sophisticated methods to forge digital documents. Implementing blockchain or other tamper-proof technologies can help validate the authenticity of digital documents.

How RGI Can Assist You:

At RGI Solutions, we understand the critical importance of staying ahead of fraud trends. Our cutting-edge solutions are tailored to help insurance companies combat the latest fraud challenges, from identity verification and document validation to claims analysis and fraud detection.

RGI offer:

Fraud Detection: Utilise our inhouse intelligence and database tools to spot suspicious claims and applications, reducing fraud-related losses.

Identity Verification: Implement robust identity verification solutions to prevent fraudsters from entering the insurance system with false credentials.  We have our very own Document Validation Tools to assist in this.

Claims Analysis: Leverage our intel teams to identify patterns and anomalies in claims, making it easier to spot potentially fraudulent activities.

Training and Education: Equip your team with the knowledge and tools they need to detect and prevent fraud effectively.

For more information on how we can assist your insurance business in combatting fraud and improving security, please visit our website with our suite of services or contact us here .

We remain committed to helping you safeguard your business and provide honest customers with the protection they deserve.

Stay informed, stay secure.


Sarah GlennSarah Glenn – Commercial Director