CLIENT ZONE

COVID-19 UPDATE AS OF 24 MARCH 2020

COVID-19 UPDATE AS OF 24 MARCH 2020

Dear All,

Since our last update, there have been a number of Government directives that have required us to make some significant changes, however, after last nights announcement we have all been navigating the implications of what it means as the UK enters an enforced lockdown.

As previously advised, RGI Solutions has a well-established and robust business continuity plan. We have worked tirelessly to streamline our processes further to ensure the least disruption occurs. Our team and field-based operatives health & well being has always remained at the forefront of our decisions and we thank them for all that they have done so far.

In the challenging times we are currently living through, you can rest assured that we remain open for business and committed to our clients. However, in line with the new rules we will no longer continue face-to-face meetings between our field-based operatives and their interviewees. Therefore, with immediate effect, all interviews will be carried out via our digital and telephone interviewing platforms.

As a valued client, we continue to work in partnership with you and ask that should you have any specific queries in relation to this recent change, then please contact our key personnel as detailed below.

It is without doubt that all our clients, colleagues and extended colleagues, their friends and family have faced some very challenging times in the last week and we would like to extend our gratitude & thoughts to all those facing such unprecedented times.

As always, we will keep you updated, but in the meantime, keep safe and thank you for your understanding and support as we do our bit to help mitigate the risks associated with COVID-19.

– The RGI Team –


– KEY PERSONNEL –

Anthony Byrne

Anthony Byrne / Associate Director – Operations

0161 486 3847

anthony.byrne@rgisolutions.co.uk

Sarah Glenn

Sarah Glenn / Associate Director – Finance, Communications & Marketing

0161 486 3843

sarah.glenn@rgisolutions.co.uk

Jamie Lankey

Jamie Lankey / Associate Director – Claims Investigation & Surveillance

0161 486 3838

jamie.lankey@rgisolutions.co.uk

Chris Moore

Chris Moore / Associate Director – Counter Fraud

0161 486 3832

chris.moore@rgisolutions.co.uk

Claire Lyons

Claire Lyons / National Account Manager

07813 180 711

claire.lyons@rgisolutions.co.uk