18 Mar COVID-19 UPDATE FOR OUR CLIENTS
Dear valued RGI Client,
The coronavirus presents an unprecedented challenge that many of us never thought we would experience in our lifetime. There is undoubtedly going to be a period of disruption and uncertainty. RGI Solutions is open for business as normal and we are operating at full capacity. We thought it was important to inform our customers the steps we are taking to keep working forward in this ever-changing situation. Our main objective is to prioritise the health and wellbeing of our staff and their families, whilst we continue to provide the service our clients require.
Please be assured that RGI Solutions has a well-established and robust business continuity plan. Our Associate Directors have been meeting daily to identify steps we needed to carry out in order to prioritise the wellbeing of our staff, field agents, clients and their customers, whilst delivering and maintaining the service of excellence our clients have come to associate with us.
We are following the guidance set out and provided by the Government along with guidance from the NHS. As you know, this is changing with some speed as each day passes. We accept that we must continue to respond to the developing situation in a calm, measured and appropriate way and therefore will continue to follow official guidance. Those that can work from home, have begun to do so and we are moving towards more of our team home working in anticipation of further measures being introduced.
RGI Solutions has been supportive of flexible working for several years and we are well-placed to cope with the current situation. In the recent weeks we have also extended our remote working capability by acquiring additional licences for people to log-in though our secure remote server.
In addition to our business continuity plan, we have also taken several decisions to mitigate risk to people where possible. This has included providing additional hygiene products in our offices, cancelling face to face meetings for our sales team and restricting travel to essential business travel only.
Our field-based operatives are conducting risk assessments on each individual investigation, with face to face interviews continuing where appropriate. Where risk is identified due to the current coronavirus outbreak, we are implementing digital and telephone interviewing, or in the event that these techniques are not viable, rescheduling interviews for a later date. Based on the risk assessment and the agreement of the interviewee, a face to face interview may go ahead as planned where appropriate.
The coronavirus is going to present significant and commercial challenges to businesses worldwide. Every company will undoubtedly face difficult decisions in the coming days and weeks. We have already been in contact with many of you, personally, and we are doing all we can to support our valued clients as we navigate these rough waters. Rest assured, we will do this by continuing to work in partnership with you and ensuring our Company mission to “provide integrity, reliability, insight and quality in everything we do” holds true during these challenging times.
We will keep you updated with any significant updates or changes in our approach and if you have any specific questions, please speak to our key personnel as detailed below. In the meantime, we wish you, your colleagues, friends and family well during this time.
– The RGI Team –
– KEY PERSONNEL –
Anthony Byrne / Associate Director – Operations
0161 486 3847
Sarah Glenn / Associate Director – Finance, Communications & Marketing
0161 486 3843
Jamie Lankey / Associate Director – Claims Investigation & Surveillance
0161 486 3838
Chris Moore / Associate Director – Counter Fraud
0161 486 3832
Claire Lyons / National Account Manager
07813 180 711