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Endorsed & Ethical | RGI Solutions
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Endorsed & Ethical

Integrity, reliability, insight, value and quality

To ensure a prompt and successful outcome, it’s vital the investigator you use is both knowledgeable and ethical

At RGI Solutions, our personnel aren’t just highly trained, they’re fully vetted, and regularly DBS checked. They also undergo full disability awareness and cognitive interview training.

 

Our personnel understand how to ask the most difficult of questions in the most sensitive of ways. They’re totally professional.

 

Should the need arise, they know how to calm potentially challenging situations, and if that wasn’t enough, they’re actively monitored and handpicked for every job.

 

As a further measure of our uncompromising standards, we not only investigate, but are also registered as a training hub to deliver the latest SIA-compliant qualifications. All of our investigators will be qualified to at least IQ Level 3 Award Professional Investigation.

In short, we work hard to ensure that one day all investigators will operate the RGI Solutions way.

Meet The Team

Ray Glenn
RAY GLENN / MANAGING DIRECTOR

Ray founded RGI Solutions in 1990 following a successful and varied police career. His objective was then to create a professional, expert private investigation practice and his objective is as true today as it was then. As our Managing Director, Ray leads our senior management team ensuring that our products and processes are effective, our people perform at the highest levels and our clients enjoy doing business with us. Ray is totally committed to our business, our people, our clients and our mission to provide integrity, reliability, insight, value and quality in everything we do.

Joyce Glenn
JOYCE GLENN / DIRECTOR & COMPANY SECRETARY

Joyce has been at the forefront of the development of RGI Solutions from its inception. Using her background in business studies and from her significant experience working within the legal sector, Joyce has continually strived to ensure that the overarching business and administrative processes provide a robust foundation on which our operational processes can be effectively supported. As Joyce is a director and is company secretary, she is fully committed to ensuring that our company best practice policy is adhered to and shines through at all times.

Tim Byrne
TIM BYRNE / DIRECTOR

Tim Byrne helped found the company having worked with some of the leading law firms in the North West where he gained invaluable experience of strategic management. As a Director of the company, Tim has an active role in the setting of our overall strategy for growth and development. Tim has specific responsibility for our Governance and Compliance strategy and is absolutely committed to ensuring that RGI operates in a totally professional and ethical way. He is a member of the Chartered Institute of Credit Management.

Sarah Glenn
SARAH GLENN / ASSOCIATE DIRECTOR – FINANCE, COMMUNICATIONS & MARKETING

Sarah started her career with RGI over some 15 years ago as Operations Manager & with this experience moved into managing the finance sector, overseeing all finance operations for the business. In this role, Sarah gained a broad knowledge of budget and resource planning, business affairs, purchasing and contracting, printing and mailing, accounts payable & receivable and delivering projected reports for the company.  Sarah is now using her knowledge, alongside her degree in Communication, Cultural & Media Studies, with the approach to lead the company forward by focussing on the strategy & development of future business & growth for RGI in the way we communicate with our clients. Sarah’s focus in aligning our company strategy to compliment the complex needs of our clients that we strive to provide the best service possible within the industry will ensure that our integrity, reliability, insight, value and quality, is not compromised.

Anthony Byrne
ANTHONY BYRNE / ASSOCIATE DIRECTOR – OPERATIONS

Responsible for the overarching day to day operations of the Company, Anthony’s focus is to guarantee performance standards are met and maintained to the highest level throughout the wide range of services provided by RGI Solutions. As the Company’s ISO officer, Anthony is determined to ensure the Company’s absolute commitment to quality systems and information security is maintained through the continual focus and adherence to ISO9001 and ISO27001 standards. In addition Anthony is also responsible for the management of all in-house staff and HR.

Chris Moore
CHRIS MOORE / ASSOCIATE DIRECTOR – COUNTER FRAUD

After gaining invaluable experience in insurance claims departments, Chris worked for 6yrs as a Fraud Fee Earner at a major Defendant solicitor in the North West. He joined RGI Solutions in 2008 and was responsible for completely re-designing our Fraud processes. His extensive legal experience became an integral part of our Counter Fraud philosophy which makes RGI Solutions unique, in that we know first-hand what evidence our clients require to successfully defend claims in Court. Chris is also absolutely committed to providing the highest level of service to our clients through intelligence led investigations.

Jamie Lankey
JAMIE LANKEY / ASSOCIATE DIRECTOR – CLAIMS INVESTIGATION & SURVEILLANCE

Jamie has been with RGI Solutions since 2008 and has brought with him considerable multi lines technical claims management experience. Having worked in an operational fraud management role for a large UK general insurer, Jamie has a detailed understanding of how we can assist our clients by accurately contributing to the measurement processes relating to claims management and savings. Jamie has operational management responsibility for our claims investigation teams ensuring that the quality and performance of both our in house and field investigators always meets and excels our client’s level of expectation.

Claire Lyons
CLAIRE LYONS / NATIONAL ACCOUNT MANAGER

Claire has over 15 years experience working in the Insurance industry. She has worked for a major Insurer as a field fraud investigator giving her great knowledge about the challenges faced in the sector.  More recently, she worked in a claims customer facing role dealing with technical and complex claims.  Having previously been a relationship manager for large accounts, Claire is responsible for ensuring our existing client’s needs are being met and new potential clients are given the opportunity to see the high level of service that RGI can provide.

Donna Emmett
DONNA EMMETT / HEAD OF CONVERSATION MANAGEMENT & INTELLIGENCE

Donna has worked in the Insurance Claims industry for over 20 years, working both internally and externally as a field force Loss Adjuster.  For the last 16 years she has worked in investigations specialising in Conversation Management, Desktop Investigations and Intelligence. Donna prides herself on getting the best results for clients completing a fast, thorough and cost effective way of investigating claims.

Andrew Meanock
ANDREW MEANOCK / TECHNICAL QUALITY MANAGER

Prior to working for RGI Solutions Andrew worked at a number of leading insurers and loss adjusters dealing with a wide variety of claims in the household, travel, motor, gadget and disease sectors. For nearly a decade Andrew has specialised in fraud investigations for RGI, carrying out investigations both in the office and out in the field, whilst studying and passing his CII examinations. Due to Andrew’s vast knowledge of several different insurance sectors and his consistent positive feedback following client audits, Andrew was recently appointed as RGI Solutions’ Technical Quality Manager.  Andrew’s primary function is now to ensure RGI continues to deliver world class investigations to all their clients.

It’s not by chance that RGI Solutions has grown to become one of the country’s leading independent insurance investigation specialists.

If RGI Solutions’ many years of experience have taught us one thing, it’s that every investigation is unique. It’s also why we never adopt a one-size-fits-all solution.

RGI Solutions’ portfolio of services is regularly reviewed to ensure we provide the most comprehensive, up-to-date and effective investigation solutions.

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