Privacy Policy


This policy sets out the responsibilities of RGI Solutions in relation to the privacy of personal data. It outlines the obligations and requirements of the Company and how it obtains, manages, transfers and protects personal data.


RGI’s Pillars of Privacy

RGI Solutions is committed to protecting the privacy of Personal Data we collect and process in conducting our business. By “Personal Data” we mean any information that identifies you which has either been provided by you or by a third party.


In order to ensure that your privacy is protected to the highest standards we adhere to the following Principles of Privacy:


  • Information collected on or from an individual will only be obtained lawfully and for legitimate business reasons.
  • Information collected will be salient to the service we provide. We will never ask for more information than we deem necessary.
  • To ensure your data is protected all our employees undertake Data Protection training so they understand how to keep your personal data safe.
  • We will only retain your personal data for as long as it necessary and for legitimate business reasons.
  • We will offer transparency in how your data is obtained, stored and transferred.
  • We will adhere to all data protection and privacy laws. Information collected on or from an individual will be obtained without unwanted prejudice.
  • Personal Data will only be shared with other interested parties who claim a legitimate business interest to the information.


Subject Access Request


Our Website

RGI Solutions take a proactive approach to user privacy and we ensure the necessary steps are taken to protect the privacy of our users throughout their visiting experience. Our website complies to all UK national laws and requirements for user privacy.


Use of Cookies

Our website uses cookies to better the users experience while visiting the website. This complies with legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.


Cookies are small files saved to a user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.


Users are advised that if they wish to deny the use and saving of cookies from our website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.


Our website uses tracking software to monitor our visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information.


Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.


Contact & Communication

Users contacting RGI Solutions via our website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 2018 and the General Data Protection Regulation 2016. Every effort has been made to ensure a safe and secure form-to-email submission process but advise users using such form-to-email processes that they do so at their own risk.


We may use any information submitted to provide you with further information about the products / services we offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.


External Links

Although our website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout our website.


RGI Solutions cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.


Social Media Platforms

Communication, engagement and actions taken through external social media platforms that RGI Solutions participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.


Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. RGI Solutions will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.


Our website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.


Shortened Links in Social Media

RGI Solutions through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls (web addresses) for example:


Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by RGI Solutions. Despite our best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore RGI Solutions cannot be held liable for any damages or implications caused by visiting any shortened links.


Resources & Further Information