It’s our job to look into claims fairly and professionally. That means making sure everything is reviewed properly, with care taken at every stage.
We understand you may have questions, and we’ll do our best to explain what’s happening and why. Our investigations are based on facts, not assumptions.
We’re here to get a clear and honest picture of what’s taken place.
All our agents receive ongoing training, particularly in working with people who might be going through difficult circumstances, whether that’s grief, illness, trauma, or other kinds of vulnerability.
That care and awareness is built into how we work. We make the process as straightforward as possible for you, treating you as an individual and keeping communication clear and respectful throughout.
If at any point you have concerns or feel uncertain, just let us know. We’re here to make sure the process feels fair, not stressful.
Because we need to talk to you and get information and statements about an insurance claim.
We’re independent, impartial investigators, asked to gather the facts about a particular incident.
No. The letter is just to make contact with you so we can make arrangements to take a statement.
No, but if you choose not to, it may impact the outcome of your claim.
It may do. Your insurance policy requires you to make yourself available and co-operate with your insurance company. Speak to them if you are unsure about anything.
Absolutely. We work to globally recognised standards of data security and we’re fully compliant with UK law and GDPR.
