Desktop Investigations

RGI offer a bespoke value added, cost-saving service which is based on our client’s requirements across all types of claims.

As the market leaders in Conversation Management, telephone interview specialism, which is  completed by skilled and trained personnel, RGI can offer a highly effective, fast and thorough claims investigation service.


RGI combine desktop assessment, intelligence enquiries, completed by our expert intelligence team and telephone interviewing; discussing concerns highlighted in the referral and those which have been obtained by our assessment and intelligence. If deemed appropriate or required we can combine our investigations with our field force who are primarily former Police Officers, covering the whole of the UK. Investigations can be supplemented by our best-in class surveillance team who are famed for achieving magnificent results.


Our experience in handling desktop investigations is a thorough, well tested, and a trusted approach, which when required provides a less intrusive and cost-effective alternative to investigations. We know from years of experience that the best way to identify fraud is to feel it first-hand.


Our team are trained to listen and use their ears as their eyes, there is no computer involved which tells them something is not right, they simply hear and see those changes in voice pattern and behaviour, allowing them to direct and control the interview to establish the truth, thus obtaining the results required. In taking such an approach, we do not rely on algorithms to identify fraud as we rely on our combined 200+ years of human fraud investigation experience. Our team are understanding and show empathy where required, always keeping in mind that we must treat customers fairly.


We pride ourselves as being specialists in the investigation market, we focus on what we know and what we do best and do not get involved in any claim adjustment or settlement.


We stick to what we know and what we do best – Investigation with Real Insight. We have experience in handling all types of claims such as Income/Mortgage Protection, Gadget, Gap, Caravan, Pet, Travel, Event Cancellation, and many other niche products. We adapt and build a tailor-made solution that works best for our clients’ individual requirements.

  • Telephone interviewing – less intrusive approach
  • Proactive claims investigation service
  • Professionalism, Honesty and Integrity
  • Claims handled by highly effective and experienced personnel
  • Knowledge and experience in handling all types of insurance claims
  • Expert intelligence team
  • Extensive Field Force
  • Surveillance Operations